How is Your Customer Service?

How is Your Customer Service?

One big thing I have noticed over the last 9 months or so is customer service provided by companies. I know that it was a struggle to move online, or to change how you do things, but did you let your customer service suffer while you pivoted? We have learned so much...
How Consistent is Your Marketing?

How Consistent is Your Marketing?

You have a business, you are super busy, but sometimes things dry up.  Do you have a plan in place so you have new work and customers coming in during those times? Or are you just going through the feast and famine cycle which usually means you skip marketing...
How Do You Follow Up with Your Prospects?

How Do You Follow Up with Your Prospects?

Being in business for many years, I have seen a lot of people that leave money on the table just because they don’t follow up. There are different forms of following up and I am going to cover them today. When someone reaches out – If someone reaches out to you and...